PERSONAL DATA PROCESSING POLICY / PRIVACY POLICY
Agrolac Andina S.A.S. — https://colombia.agrolac.com/
1) Data controller identification
Company name: Agrolac Andina S.A.S.
Tax ID (NIT): 9006039465
Registered address: Cr 11 # 86 – 32, Of 302, Bogotá D.C., Colombia
Email: compliance_colombia@agrolac.com
Phone: 6017021270
Agrolac Andina S.A.S. (hereinafter, “Agrolac Andina”) is the Data Controller of the personal data collected through this website and associated channels.
This Policy is governed by Colombian personal data protection regulations, especially Law 1581 of 2012 and Decree 1377 of 2013.
2) What data do we collect?
Depending on how you interact with the site, we may collect:
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Contact and identification data: name, company, job title, email address, phone number.
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Technical and browsing data: IP address, cookie identifiers, browser/device type, pages visited, visit duration, browsing events.
We do not intentionally collect sensitive data or data from minors through this site.
3) Purposes of processing
We use your data to:
a) Handling requests (forms / contact)
Respond to inquiries, requests for technical information, B2B commercial contact, and follow up on requests.
b) B2B commercial management (when you authorize it)
Send you information related to our portfolio, technical data sheets, updates, invitations to events/training sessions, and commercial follow-up.
c) Analytics and site improvement (Google Analytics)
Measure site usage (for example: pages visited, time on site, traffic source, browsing events) to improve content, user experience, and site performance.
d) Site security and operation
Protect forms, prevent misuse, and ensure site availability (for example, through anti-bot tools).
4) Authorization and legal bases for processing
When required by law, Agrolac Andina will process your data with your prior, express, and informed authorization.
In other cases, processing may be based on purposes inherent to the B2B relationship and the handling of requests, as applicable.
5) Cookies and similar technologies
This site may use cookies and similar technologies for functionality, security, and analytics (including Google Analytics). You can review details and manage your preferences in the Cookie Policy and in the settings panel.
6) Processors, third parties, and international transfers
Agrolac Andina may rely on technology providers (for example, hosting, Google Analytics, and security tools), who act as Data Processors.
When using services such as Google, international data transfers may occur (due to infrastructure location or processing by the provider). In these cases, Agrolac Andina seeks to have reasonable contractual and security measures in place to protect the information, in accordance with applicable regulations.
7) Retention period
We will retain the data:
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As long as necessary to fulfill the purpose for which it was collected.
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As long as there is follow-up associated with your request or business relationship.
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Until you revoke your authorization or request deletion, unless there is a legal obligation or a legitimate need to retain it (for example, support records for customer service).
8) Data subject rights
As the data subject, you may exercise your rights to know, update, and correct your data; request proof of authorization; be informed about the use of your data; revoke authorization and/or request deletion where applicable; and file complaints with the competent authority, in accordance with Colombian law.
Response times (Habeas Data):
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Inquiries: up to 10 business days.
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Complaints: up to 15 business days (extendable in the cases provided by law).
9) How to exercise your rights
You can send your request to:
Email: compliance_colombia@agrolac.com
Address: Cr 11 # 86 – 32, Of 302, Bogotá D.C., Colombia
Include: name and identification, a clear description of the request, contact details for the response, and supporting documents if applicable.
If you are not satisfied with the response, you may contact the Superintendence of Industry and Commerce (SIC), once you have completed the process with Agrolac Andina where applicable.
10) Security measures
Agrolac Andina applies reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
Last updated: January 12, 2026